Privacy Policy

Effective Date: April 17, 2025

1. Introduction

United Counseling and Support Services Linden & Associates PC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding personal information and Protected Health Information (PHI) in compliance with applicable laws, including HIPAA and other relevant data protection regulations.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

By using our website, software, or services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

- Name

- Email address

- Phone number

- Mailing address

- Organization or business information

- Any information voluntarily submitted through forms, chat, SMS, or support requests

B. Protected Health Information (PHI)

If you interact with us as a patient or healthcare provider, we may collect health-related information necessary to facilitate healthcare communications and services.

C. SMS & Communication Data

- Mobile phone number

- Message content

- Message timestamps

- Opt-in and opt-out status

- Delivery confirmations

D. Technical & Usage Information

- IP address

- Browser type

- Device identifiers

- Operating system

- Pages visited

- Session duration

- Referral URLs

E. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools to improve user experience and analyze website traffic.

3. How We Use Your Information

We use collected information for the following purposes:

- To provide and operate our services

- To facilitate communication between clients and potential patients

- To send SMS notifications and service-related messages

- To respond to inquiries and provide support

- To improve our website, marketing, and services

- To comply with legal and regulatory obligations

- To prevent fraud and maintain platform security

We do not sell personal information to third parties.

4. SMS Communications & Opt-In

By providing your mobile number and opting in, you consent to receive SMS messages from us related to:

- Appointment notifications

- Service updates

- Customer support responses

- Account or subscription information

- Marketing communications (if separately consented)

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You may request assistance by replying HELP.

SMS consent is not shared with third parties for marketing purposes.

5. How We Share Information

We may share information:

- With HIPAA-compliant service providers who support our operations

- With authorized healthcare providers when necessary

- When required by law or legal process

- To protect rights, safety, or security

All third parties are required to maintain confidentiality and appropriate safeguards.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies & Tracking Practices

We use cookies and similar technologies to:

- Remember user preferences

- Analyze website performance

- Measure marketing effectiveness

- Improve user experience

Users may control cookies through browser settings. Disabling cookies may impact site functionality.

7. Data Security & Handling

We implement industry-standard safeguards including:

- Encryption in transit and at rest

- Access controls and authentication protocols

- Secure hosting environments

- Vendor security assessments

- Administrative, technical, and physical safeguards

We retain information only as long as necessary to fulfill business, legal, and compliance obligations.

8. User Rights

Depending on applicable law, you may have the right to:

- Access your personal information

- Request correction of inaccurate information

- Request deletion (subject to legal limitations)

- Withdraw consent for certain processing activities

- Opt out of marketing communications

- Request information about data sharing practices

Requests may be submitted using the contact information below.

9. Mobile Information Sharing Statement

We do not share, sell, rent, or trade mobile phone numbers or SMS consent data with third parties or affiliates for marketing purposes.

10. Children's Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect information from individuals under 18.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.

12. Contact Information

For privacy-related questions or requests, please contact:

United Counseling and Support Services | Mettle Works Behavioral Health

Email: [email protected]

Phone: +17023842238

Mailing Address: 2725 S Jones Blvd, Suite 104, Las Vegas, Nevada 89146